Let's see how the number of users included in your billing package is counted with the 30, 100, or 300 user tariff plans.

Important:

  • The method for counting users for the 500, 1000, or 2000 user tariff plans is described in the Billing article.
Who is counted
  1. An active user who logged in during the pay period.

  2. A lead who viewed the second free course (the completion status should be at least 80%) irrespective of the pay period, or viewed the same free course twice.

    This can be a standalone course or a course included in a learning path.

    Even if statistics are reset, leads will become active as soon as they view a second course.

  3. A lead who attended two free events.

  4. A user who logged in to the system during the pay period and was later deactivated.
Who is not counted
  1. A lead who registered but didn't buy a course and viewed one free course only once.

  2. A lead who registered but didn't pay to attend any paid event and attended less than two free events.

  3. An active user who didn't log in to the account within the current pay period.

  4. A user who was deactivated during the previous pay period, as they currently can't access the account.

All users that are counted in the package are marked with the Counted label.