Open CMD with administrator rights. 

  1. Press Win + R and enter cmd.
  2. Go to the iSpring Suite installation folder. It's C:\Program Files\iSpring\Suite 11 by default. cd\— This command will take you to the root directory. Use the Tab key to switch folders.



  3. Run a command [File name.exe] /regServer for every .exe file in the bin and bin 32 folders.

    OS Windows 64bit

    bin folder
    "C:\Program Files\iSpring\Suite 11\bin\CamPro.exe" /regServer

    bin32 folder
    "C:\Program Files\iSpring\Suite 11\bin32\Visuals.exe" /regServer
    "C:\Program Files\iSpring\Suite 11\bin32\ContentLibraryApp.exe" /regServer
    "C:\Program Files\iSpring\Suite 11\bin32\ispringquizmaker.exe" /regServer
    "C:\Program Files\iSpring\Suite 11\bin32\iSpringSvr.exe" /regServer
    "C:\Program Files\iSpring\Suite 11\bin32\mediaeditor.exe" /regServer
    "C:\Program Files\iSpring\Suite 11\bin32\TalkMaster.exe" /regServer
    "C:\Program Files\iSpring\Suite 11\bin32\PlayerCustomizer.exe" /regServer


    OS Windows 32bit

    bin folder
    "C:\Program Files\iSpring\Suite 11\bin\CamPro.exe" /regServer
    "C:\Program Files\iSpring\Suite 11\bin\Visuals.exe" /regServer
    "C:\Program Files\iSpring\Suite 11\bin\AVEditor.exe" /regServer
    "C:\Program Files\iSpring\Suite 11\bin\ContentLibraryApp.exe" /regServer
    "C:\Program Files\iSpring\Suite 11\bin\ispringquizmaker.exe" /regServer
    "C:\Program Files\iSpring\Suite 11\bin\iSpringSvr.exe" /regServer
    "C:\Program Files\iSpring\Suite 11\bin\mediaeditor.exe" /regServer
    "C:\Program Files\iSpring\Suite 11\bin\TalkMaster.exe" /regServer
    "C:\Program Files\iSpring\Suite 11\bin\PlayerCustomizer.exe" /regServer

  4. Run this command for the MediaConvSvr13 folder:

    "C:\Program Files (x86)\Common Files\iSpring Solutions\MediaConvSvr13\MediaConvSvr.exe" /RegServer

  5. Make sure there aren't any errors in the console.

  6. Try to launch iSpring Suite again.

Using .bat files

Download one of these .bat files

win_x32.bat — for 32-bit system
win_x64.bat — for 64-bit system

Ad add it to the folder:

C:\Program Files\iSpring\Suite 11\bin32  for 64-bit system
C:\Program Files\iSpring\Suite 11\bin  for 32-bit system

Run the file as administrator.

If you're still having trouble, contact support.