1. Go to Settings > Additional Options.
   
   
2. Select Knowledge Base.
   
   
   
   
3. Click Enable.
   
   
   
   Done! You've enabled the Knowledge Base.
   
   

How to disable the Knowledge Base

1. Go to Settings > Additional Options.
   
   
2. Select Knowledge Base.
   
   
   
   
3. Click on Disable.
   
   
   
   
4. Click on Disable again to confirm your choice.
   
   That's it! Knowledge Base is now disabled.
   
   

You can enable and disable the module for individual departments and groups of users. For example, you can hide the corporate knowledge base from partners.

How to hide the Knowledge Base

1. Go to Settings > Additional Options > Knowledge Base.
   
   
   
   
2. Click on Restrict Access to the Knowledge Base > Select. Select the department or user group from whom you want to hide the knowledge base.
   
   
   
   
3. Click Apply.
   
   
   
   Done! Now the selected departments and groups won't see the knowledge base in the account.